Privacy Policy

Last Updated: 14.10.2025

SPEKTRS. Journalists Resources Centre (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our content moderation service (the “Service”).

1. Information We Collect

1.1 Account Information

When you register for the Service, we collect:

– Name and contact information (email, phone)

– Company name and business information

– Payment and billing information

– Account credentials

1.2 Content Data

When you use the Service, we process:

– Text content submitted for moderation

– Metadata about content (timestamps, source identifiers)

– Moderation results and classifications

– API request logs

1.3 Usage Information

We automatically collect:

– API usage statistics and patterns

– Service access logs (IP addresses, browser type, timestamps)

– Performance and error logs

– Feature usage analytics

1.4 Communications

We collect information from:

– Support requests and communications

– Feedback and survey responses

– Email communications

2. How We Use Your Information

We use collected information to:

2.1 Provide the Service

– Process content moderation requests

– Deliver moderation results and classifications

– Maintain and improve service accuracy

– Provide customer support

2.2 Service Improvement

– Train and improve AI models and algorithms

– Analyze usage patterns to enhance features

– Develop new capabilities and services

– Conduct research and development

2.3 Business Operations

– Process payments and manage billing

– Send service notifications and updates

– Communicate about account status

– Enforce our Terms of Service

– Comply with legal obligations

2.4 Security and Fraud Prevention

– Monitor for suspicious activity

– Protect against unauthorized access

– Prevent abuse of the Service

– Maintain system security

3. How We Process Content

3.1 Content Processing

– **Processing Pipeline**: Content is processed through our multi-stage moderation pipeline including algorithmic filters and AI analysis 

– **Pending Moderation Storage**: Content awaiting moderation decisions is temporarily stored in a queue until processing is complete 

– **Moderation Logs**: Content with moderation decisions (approved, flagged, or blocked) is stored along with decision metadata to maintain audit trails and service accountability 

– **Training Database**: Flagged content (spam, hate speech, bot activity) may be retained in our training database to improve detection accuracy and reduce false positives/negatives 

– **Result Storage**: Moderation results, classifications, timestamps, and associated metadata are retained for service analytics and improvement 

3.2 AI Training and Model Improvement

– We use flagged content (spam, hate speech, inappropriate material) to continuously train and improve our AI models 

– This training enhances detection accuracy, reduces false positives/negatives, and improves service quality for all customers 

– Content used for training may be retained indefinitely in anonymized or pseudonymized form 

– You may opt out of having approved/clean content used for training, but flagged content may still be used to improve abuse detection 

– Individual content is not shared with other customers; only aggregated patterns and training data are used 

3.3 Third-Party AI Providers

– The Service uses third-party LLM providers (e.g., OpenAI, Perplexity) 

– Content may be transmitted to these providers for analysis 

– Third-party processing is subject to their respective privacy policies  – We select providers with strong privacy and security practices 

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

4.1 Service Providers

We share information with trusted service providers who assist with:

– Cloud infrastructure and hosting

– Payment processing

– AI and LLM services

– Analytics and monitoring

– Customer support tools

All service providers are contractually bound to protect your information.

4.2 Legal Requirements

We may disclose information when required to:

– Comply with law, regulation, or legal process

– Respond to lawful requests from public authorities

– Enforce our Terms of Service

– Protect our rights, property, or safety

– Investigate fraud or security issues

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

4.4 With Your Consent

We may share information with third parties when you provide explicit consent.

5. Data Retention

5.1 Account Data

We retain account information for as long as your account is active and for a reasonable period thereafter for legal and business purposes.

5.2 Content Data

– **Pending Content**: Content awaiting moderation is stored until processing is complete (typically seconds to minutes) 

– **Approved Content**: Metadata and moderation results for approved content are retained for up to 90 days (configurable based on your subscription tier) 

– **Flagged/Blocked Content**: Content identified as spam, hate speech, or inappropriate is retained indefinitely (or for a minimum of 12 months) to: 

  – Maintain audit trails and accountability 

  – Train and improve AI detection models 

  – Prevent repeat violations 

  – Comply with legal requirements 

– **Moderation Decisions**: All moderation decisions, including timestamps, classification types, and confidence scores, are logged and retained for audit purposes 

5.3 Your Right to Request Deletion

– You may request deletion of specific content or your entire content history at any time 

– Deletion requests are processed within 30 days 

– Some content may be retained longer if required by law or legitimate business interests (e.g., investigating abuse, defending legal claims) 

– Aggregated, anonymized data used for model training may not be deletable after anonymization 

5.4 Usage Logs

Usage logs and analytics data are retained for up to 24 months for security, billing verification, and service improvement.

6. Data Security

6.1 Security Measures

We implement industry-standard security measures including:

– Encryption in transit (TLS/SSL)

– Encryption at rest for sensitive data

– Access controls and authentication

– Regular security audits and testing

– Incident response procedures

6.2 Limitations

No system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

 
7.2 Data Deletion
You may request deletion of specific content or your entire content history at any time:
– **Via Support**: Email **contact@engarde.pro** with your deletion request, including: 
  – Account email and company name 
  – Specific content to delete (message IDs, date ranges, or “all content”) 
  – Reason for deletion (optional) 
– **Via Interface**: If available in your account dashboard, use the deletion tools provided 
– **Processing Time**: Deletion requests are processed within 30 days after identity verification 
– **Limitations**: Some information may be retained as required by law or legitimate business interests (e.g., investigating abuse, defending legal claims). Aggregated, anonymized data used for model training may not be deletable after anonymization. 
 
7.3 Opt-Out Rights
You may opt out of:
– Marketing communications (via unsubscribe links)
– Use of your content for model training
– Non-essential analytics
 
7.4 Data Portability
You may request a copy of your data in a structured, machine-readable format.
 
7.5 Regional Rights
 
**European Union (GDPR)**: 
If you are in the EU, you have additional rights including:
– Right to access, rectification, and erasure
– Right to restrict processing
– Right to data portability
– Right to object to processing
– Right to withdraw consent
– Right to lodge a complaint with supervisory authority
 
**California (CCPA/CPRA)**: 
If you are a California resident, you have rights including:
– Right to know what information is collected
– Right to delete personal information
– Right to opt out of sale/sharing (we do not sell information)
– Right to non-discrimination
 
**Other Jurisdictions**: 
We comply with applicable data protection laws in your jurisdiction. Our primary place of establishment and governing jurisdiction is Latvia.ave an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

8. International Data Transfers

The Service operates globally and may process data in various countries. We ensure appropriate safeguards for international transfers including:

– Standard Contractual Clauses (SCCs)

– Adequacy decisions

– Other lawful transfer mechanisms

9. Children’s Privacy

The Service is not intended for individuals under 18 (or the age of majority in your jurisdiction). We do not knowingly collect information from children. If we learn we have collected such information, we will delete it promptly.

10. Cookies and Tracking

10.1 Cookies
We use cookies and similar technologies for:
– Authentication and session management
– Service functionality
– Analytics and performance monitoring
– Security
 
10.2 Your Choices
You may control cookies through browser settings. Disabling cookies may affect service functionality.
 
10.3 Do Not Track
We do not currently respond to Do Not Track signals.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
– Authentication and session management
– Service functionality
– Analytics and performance monitoring
– Security
 
10.2 Your Choices
You may control cookies through browser settings. Disabling cookies may affect service functionality.
 
10.3 Do Not Track
We do not currently respond to Do Not Track signals.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically. Material changes will be notified via:

– Email to your registered address

– Notice on our website

– In-service notification

Continued use after changes constitutes acceptance.

13. Data Controller and Processor

13.1 Data Controller

For your account and business information, we act as the data controller.

13.2 Data Processor

For content you submit for moderation on behalf of your end users, we act as a data processor following your instructions.

13.3 Data Processing Agreement

Enterprise customers may request a separate Data Processing Agreement (DPA) to govern processing of personal data.

14. Contact Us

For privacy-related questions or to exercise your rights, contact us:

**Privacy Officer** 

SPEKTRS. Journalists Resources Centre 

Martas Rinkas iela 7-28, Riga, LV-1015 

Email: contact@engarde.pro 

We will respond to privacy requests as required by applicable law.

—

**By using the Service, you acknowledge that you have read and understood this Privacy Policy.**